Dealing with emotions enables better individual and collective performance. On the other hand, we can avoid conflict by mastering it. The following virtuous model enables us to develop and strengthen our emotional intelligence and thus face situations while knowing how to anticipate.

1. Develop your emotional intelligence

Dealing with emotions and conflict is primarily a question of balance. The more stable the person feels, the more they can face and anticipate events. So the first base is the Management of emotions and conflicts concerns itself. Three levers are offered to develop and maintain emotional balance.

at the. Understand your feelings

Emotions find their origin in the entire chain of evolution of animals and especially of humans. The entire nervous system has evolved to give emotions a very important role.

The role of emotions helps to understand the close relationship with stress, which can be a major problem. At the same time, emotions are experienced by everyone in a very personal way, hence the interest in understanding their own, in particular.

Finally, it happens that the emotions are expressed incoherently. Again, emotional intelligence is imperative to better understand your message and better know how to respond.

b. Have confidence

The emotional balance depends very much on self-confidence, which is a feeling for yourself. This positive or negative feeling will vary depending on the circumstances and the events the person is exposed to.

It is possible to maintain confidence and respond to the relational levers that mobilize and maintain it. Learning to deal with your fears and cultivating your own self-esteem takes place gradually over the course of a lifetime. This strengthens the foundations of balance and helps to better cope with difficult events and conflicts.

On the other hand, self-confidence gives ease and personal strength in relationships with others. It forms the basis for developing trusting relationships with others and especially with colleagues.

vs. Live the emotions

The other lever that promotes the development of emotional intelligence is to know live your feelings. Emotions distinguish humans from robots; Trying to protect yourself or not to feel them is a waste of time.

By accepting to experience emotions, it becomes easier to understand them, and because of a virtuous effect, it becomes easier to experience them.

Read >> It is useful to know how to handle your emotions

2. Develop trusting relationships

The second foundation of emotional intelligence concerns relationships with others and, in particular, the ability to build trusting relationships.

The trust is felt, it enriches the relationship and makes it stronger or more productive in a professional context. Performance is higher when colleagues trust each other than when they feel nothing or are suspicious of each other. Managing your emotions creates richer human relationships and stronger teams.

at the. Express feelings and emotions

The expression of feelings is one of the levers that facilitate the enrichment of relationships and thus contribute to the development of trust.

Feelings can be different and do not serve the same purposes. We make a difference real and parasitic feelings. Knowing how to tame each other can help you be more effective in your relationships.

b. Respect others

The second lever is respect for the other. Active listening is important to be able to access the feelings of those you are speaking to. It’s about being open to each other’s emotional states, in an attitude of understanding and welcoming emotions and feelings.

This attitude of respect is very useful with incoherent and disproportionate emotional responses that may arise in conflict situations.

vs. think positive

The root of trust and emotional intelligence is the ability to think and see things from one perspective. positive angle. It is a choice of perception that depends on the person.

Thinking positively means seeing everything that is right before you see what is wrong. You also have to pay attention to what works and what doesn’t. It’s supposed to be optimistic rather than pessimistic. The point is to see the result obtained, not what has not been done. Finally, remember to care about others and their personal wealth instead of being afraid of them.

In relationships, positive thinking allows you to be constructive and think about the future and the solutions, not the past and the problems.

3. Emotional intelligence is used to manage conflict

Thanks to positive thinking, it is possible to think about the future and therefore anticipate it.

So it is easier to avoid conflict than to deal with it when it is there and reduce the sources of stress that are themselves causing tension.

at the. Prevent tension

The preventive behavior It’s about everything you can do to be the best you can physically, psychologically, socially, or emotionally.

The accumulation of stress makes one more prone to conflict. The phenomenon can get carried away, so you should control it as early as possible.

Among the preventive behaviors, there is anything that will help maintain relationships with others in order to maintain a relaxed and trusting atmosphere. Conversely, the failure to maintain key relationships creates conditions for tension to arise.

b. Self control

To avoid conflict, it is sometimes necessary to know Self control. But is it still possible?

How to deal with your moods or how not to get carried away when the situation deserves it? Sometimes it is important to know how to control your anger so as not to risk opening up a conflict that will be difficult to resolve later.

Here we find the role of positive thinking that allows you to focus on the constructive.

In order to maintain one’s ability to control oneself, there are ways to implement and obey.

vs. knowing how to deal with it

Despite every precaution to remain constructive, anticipate tension, and deal with unpleasant emotions, it is realistic to prepare for even contradicting situations.

In order to know how to face the conflict, there are tools and methods to understand and resolve it.

It is necessary to keep your analytical mind rational in order to clarify the various elements that go into the constitution of the conflict and to know how to separate the emotional from the rational. By staying calm and in control of yourself, you will know how to stay tuned and consider solutions.

Important points to remember

  • Emotions are involved in the success of teams, but also in tension and conflict.
  • Developing emotional intelligence is good for businesses and people.
  • The three pillars of emotion management are:
    • Develop your emotional balance
    • Develop trusting relationships


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